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Awards Recognize Southeast Hospital for Patient Satisfaction


07.19.2013

Southeast Hospital physicians and service teams have won Top Performer awards and Five-Star awards in the 2013 Excellence in Healthcare Awards.  Sponsored by Professional Research Consultants (PRC), a nationally-recognized healthcare marketing research company headquartered in Omaha, Neb., the awards are for exceptional patient satisfaction scores. 

SoutheastHEALTH President and CEO Wayne Smith said the national recognition is the result of hard work and a dedication to providing the highest quality of care, both within the Hospital and outpatient offices. “People are the defining element of world-class patient care and we are fortunate to have physicians and a large number of teams that accept nothing less than the best for those we serve.”

Top Performer awards are earned by individuals and teams who score in the 100th percentile within their clinical discipline or service category.  Five-Star Awards are presented to those who score within the 90th to 99th percentile.

Joe M. Inguanzo, PhD, president and CEO of PRC, said, “In the past 33 years, we’ve never seen hospitals more determined to exceed customers’ expectations than the hospitals recognized this year. It speaks to their passion that Southeast Hospital is among the best of the best.”

PRC conducts surveys of patient attitudes for hundreds of hospitals and health systems across the United States. The annual awards are based on a survey question asking patients to rate the care they received from a team or an individual provider. 

PRC 2013 Top Performer Award, Team Winners

  • Southeast Pediatrics

PRC 2013 5-Star Award, Individual Winners

  • J. Paul Leland, DO, Southeast Pediatrics
  • Dianne Woolard, MD, Southeast Obstetrics & Gynecology

PRC 2013 5-Star Award, Team Winners

  • Cardiac Progressive Care
  • Southeast Sleep Diagnostic Center
  • Southeast Obstetrics & Gynecology
  • Southeast Pediatrics

Mike Griffin, Cathy Raines, Susan Lewis, Tony Jamerson

Southeast Hospital physicians and service teams have won Top Performer awards and Five-Star awards in the 2013 Excellence in Healthcare Awards. Accepting Five-Star awards on behalf of their service teams and associated physicians from left: Mike Griffin, director of Physician Practice Management; Cathy Raines, Southeast Obstetrics/Gynecology office manager; Susan Lewis, nurse manager of Cardiac Progressive Care; and Tony Jamerson, director of Respiratory Therapy. Griffin also accepted the Top Performer Award on behalf of Southeast Pediatrics.



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