Madeline Burke has joined SoutheastHEALTH as Director of Patient Experience.
She holds a Bachelor of Science degree in Communication Disorders from Southeast Missouri State University and a Master of Arts in Applied Behavior Analysis from Ball State University in Muncie, IN. Burke also holds a Certificate of Autism Studies from Ball State; a Certificate of Diversity, Equity and Inclusion in the Workplace from ESSEC Business School; and a Certificate of Organizational Behavior Management from the Florida Institute of Technology in Melbourne.
She is a Board-Certified Behavior Analyst and a Licensed Behavior Analyst. Burke was most recently associated with the Applied Behavior Analysis (ABA) Squad in St. Louis, where she served as clinical director.
A native of Charleston, MO, Burke says she is excited to come back home to southeast Missouri and help SoutheastHEALTH continue to positively evolve the patient experience. “To me, patient experience means going beyond medicine. It is about making connections and establishing relationships with our patients. It’s being a shoulder to cry on in hard times and a cheerleader to celebrate with in good times. Excelling in patient experience involves empathy, vulnerability, understanding, perspective taking and communication. “By engaging in these four behaviors, Burke adds, “You have to put yourself in patients’ and families’ shoes and help them navigate what is often a very difficult time in their lives. “
Burke believes patient experience is constantly evolving. “I think the future of patient experience is a dual-trajectory concept. In order to have an excellent patient experience, you also must have excellent employee experience. It’s my goal to ensure that SoutheastHEALTH has both.”