COVID-19 Information

We want to reassure you that SoutheastHEALTH has a process in place for responding appropriately to public health concerns as they may arise. We are in contact with public health officials on a daily basis and we are committed to providing the best possible care while keeping patients, staff and our community constituents safe.

Do You Have Suspected COVID-19 Symptoms?

SoutheastHEALTH is here to help. We have opened a 24/7 provider/nurse triage line, 573-519-4983. If you are having symptoms that may lead to a COVID-19 diagnosis, call this line to speak with a provider about your symptoms and next steps for appropriate treatment.

For the latest updates on Coronavirus Disease 2019 (COVID-19), please visit the Centers for Disease Control and Prevention.


Symptoms Consistent with COVID-19
Symptoms may appear 2 to 14 days after exposure and include:
  • Fever
  • Cough
  • Shortness of breath
  • Sore throat
  • Diarrhea
Do You Have Suspected COVID-19 Symptoms?
SoutheastHEALTH is here to help. We have opened a 24/7 provider/nurse triage line, 573-519-4983. If you are having symptoms that may lead to a COVID-19 diagnosis, call this line to speak with a provider about your symptoms and next steps for appropriate treatment.

Please remember that it is important to remain vigilant in recognizing any significant symptoms of COVID-19, particularly for those at heightened risk, including:

  • Individuals with pre-existing health conditions such as heart disease, diabetes, lung disease
  • Individuals over the age of 60
  • Individuals with a weakened immune system.


Since the majority of infections result in mild-to-moderate flu-like symptoms, stay home and care for yourself as you would normally would for a cold or the flu.

Other steps to follow to help prevent the disease from spreading to people in your home an community include:

  • Separate yourself from other people and animals in your home
  • Call ahead before visiting your doctor
  • Wear a facemask
  • Cover your coughs and sneezes
  • Avoid sharing personal household items
  • Clean your hands often with soap and water and use alcohol-based hand sanitizer that contains at least 60% alcohol
  • Clean all “high-touch” surfaces every day
  • Monitor your symptoms

If you are experiencing persistent fever, significant shortness of breath or a worsening cough, contact your physician by phone. He or she will advise you on next steps and if you need to be tested for COVID-19.

If you do not have a physician please call 800-800-5123 to get connected to a provider.

Policies and Protocols

Policies and Protocols

SoutheastHEALTH is committed to putting patient, family, volunteer, staff and community safety at the forefront of all we do. We are taking the Coronavirus (COVID-19) pandemic very seriously and are adopting a comprehensive approach to managing the situation as it develops.

We have set up a COVID-19 Resource Center and are taking the proper precautions as recommended by the Centers for Disease Control (CDC) and Department of Health and Senior Services (DHSS). Over the course of the last several weeks we have taken specific actions based on CDC/DHSS recommendations and guidelines.  Today, we are taking the following actions at Southeast Hospital and the SoutheastHEALTH system of care:

Southeast Hospital

  • We suspending Volunteer Services in an effort to keep these valued stakeholders well.
    • Beginning Monday, March 16, volunteers will no longer be on campus until further notice.
    • The Ruby Room gift shop at Southeast Hospital will be changing their hours starting Tuesday, March 31 to 9:00 a.m.-3:00 p.m. The Ruby Room will continue to accept phone and email orders for delivery on hospital campus and/or pick-up at the main lobby desk. For orders please call 573-331-6639 or email Amber Topping at
  • Our shuttle service on the main hospital campus will continue to operate until further notice. This service provides transportation from parking lots to the main Lobby entrance.
  • Our valet service provided for Southeast Cancer Center patients will continue to operate until further notice in effort to making visits to the Cancer Center as stress-free as possible for our most vulnerable patients.
  • We adopted a "no visitor" policy effect March 25.
    • Limited exceptions will be made for several areas such as pediatrics, OB, and the NICU.
    • Visitors and patients will be screened upon entry and at all outpatient clinics, Convenient Care and the Cancer Center.
  • We are limiting vendors. Only vendors essential to operations will be permitted. 
  • We are ensuring all individuals who enter the hospital have access to hand sanitizers and CDC informational brochures
    • Main Lobby entrance 
    • Patient, Visitor, Employee entrance from parking garage to main lobby. 
    • Emergency Services entrance

Cancer Center

  • Valet services are still available at this time.
  • Only Cancer Center patients with an appointment will be allowed in the Cancer Center building. We are asking patients to come in alone if at all possible. In certain/special circumstances* we will allow one designated** caregiver in. Examples (but not limited too):
  • Patient is dependent on the caregiver for care while they are be here
  • Patient relies on caregiver’s emotional support while they are here
  • Patient is a new patient to the cancer center
  • Patient is debilitated / very sick  / end of life

* screening staff to use their best judgment when communicating and working with patients/caregivers prior to entry to facility
**designated caregiver means it needs to be the ‘same person’ for the duration of this visit

Ambulatory Clinics

  • An attendant will be stationed at the entrance of each SoutheastHEALTH clinic on the West Campus, Cancer Center, Broadway Campus and Doctors Park in Cape Girardeau, Southeast Primary Care and Southeast Convenient Care in Jackson.
    • Patients will be asked about travel out of the country and if they are experiencing symptoms of fever, cough or shortness of breath.
    • If the patient answers “yes” to these questions, they will be provided a mask and taken to a designated waiting area, segregated from other patients.
    • Patients with family members will be allowed one individual to assist. That individual will follow the same screening protocol as the patient. All others who may accompany the patient will be asked to wait outside of the building.
    • Exams will be conducted in a designated exam room and clinical staff will don appropriate Personal Protective Equipment (PPE) prior to entering the exam room. 
  • Once the patient has been examined, medically advised and discharged, an attendant will escort them to the nearest exit if they are discharged to home.
  • The exam room will be decontaminated using “terminal cleaning” (deep cleaning) procedures.
  • Southeast Home Health and Hospice is screening all patients via phone.

COVID-19 Testing

  • Patients who report to Emergency Services or ambulatory clinics with COVID-19 symptoms will, if they meet CDC guidelines:
    • First be assessed by the provider.
    • Then if determined necessary, have a flu and/or strep swab based on symptoms.
    • Then if deemed appropriate, a respiratory panel.
    • Upon a negative test result, the patient will be screened and tested for COVID-19 based on specific criteria set by the CDC and DHSS.
    • If criteria is met, a specimen will be sent to the Missouri State Lab in Jefferson City for processing.
  • If a patient’s symptoms are severe and warrant immediate hospitalization, they will be placed in isolation with a dedicated care team in a dedicated room.
    • If symptoms do not warrant hospitalization, patients will be sent home with instructions to self-isolate.

As we have from the outset of this emerging medical situation, we are following protocols as set forth by the CDC and the Missouri Department of Health and Senior Services. These precautionary measures are meant to help keep everyone in our community as safe as possible. We will share regular updates as we continue to monitor this rapidly-evolving situation. We appreciate your cooperation. Any questions relative to our services and response to COVID-19 can be directed to SoutheastHEALTH’s Public Relations team at 573-519-4908.

Events, Closures and Relocations



  • Cardiac Rehab and Pulmonology Rehab - temporarily closed until further notice

HealthPoint Fitness

  • HealthPoint in Cape and Jackson - Closed until further notice



  • Senior Supper - This monthly event will be cancelled until further notice

Support Groups

  • Grief Support Group - Cancelled until further notice

Sponsored Events

  • Heart Walk - cancelled

Postponed Events


  • Princess Tea - Rescheduled for June 20