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ATTENTION: Phone lines are currently down at our clinic locations in Sikeston and New Madrid. We are currently working on the situation and will keep you up-to-date on any changes. For an appointment, please call 573-624-7575.

COVID-19 Resource Center

SoutheastHEALTH is committed to administering COVID-19 vaccines in a fair and equitable manner. Thank you for your cooperation as we work to keep our communities safe and healthy. As a pre-positioning site for the COVID-19 vaccine, we have deployed over 33,453 doses of the vaccine throughout southeast Missouri.

Saliva Testing

RT-PCR Saliva testing is available through Southeast Lab Services. Many airlines and travel agencies require this test for travel. Results are available on the patient portal within 48 hours. (Must refrain from eating, drinking, smoking or chewing gum 30 minutes prior to the test.)

How to Obtain a RT-PCR Saliva Test

  1. Individuals WITH a Primary Care Provider - obtain an order from your primary care physician and pick up your kit from one of the designated Walk-in Lab Services locations.
  2. Individuals WITHOUT a Primary Care Provider - Call Southeast Convenient Care at 573.755.2305 to schedule your test.
  3. Companies/Organizations - Email for more information to obtain bulk orders of the kit.

COVID-19 Vaccination Clinics

As SoutheastHEALTH continues our commitment to community health, we are offering Pfizer COVID-19 vaccine clinics every Tuesday and Wednesday from 8 a.m. to 12 p.m. in Suite 120 at Southeast Medical Plaza located at 1723 Broadway in Cape. You must have an appointment. Walk-ins will not be accepted. To schedule your vaccine, please call 573.519.4522.

Vaccine Records
If you need immunization records for your COVID-19 vaccine, please contact Health Information Management at 573.651.5534.

For more COVID-19 vaccine information, please visit Missouri Department of Health & Senior Services.

Questions? Email us your questions at or call the COVID-19 hotline at 573.519.4983. You may also chat with us online - Start Chat Now.

COVID-19 Vaccine FAQs

What brand of vaccine are we receiving?

We use the Pfizer vaccine.

How does the vaccine work?

This is the first-ever authorized vaccine to use mRNA, or messenger RNA. It triggers the immune system to produce protective antibodies without using actual bits, either live or dead, of the virus.

Who is eligible to participate at this time?

  • All Missouri residents ages 12 and older

Do I need to take both doses?

All participants must consent to taking both doses for the vaccine to be effective.

What if I cannot get my second COVID-19 Pfizer vaccine in 21 days?

The second dose should be administered as close to the recommended 21-day interval as possible. However, the CDC says the second dose of the Pfizer vaccine can be given up to six weeks (42 days) after the first dose.

Does this impact the effectiveness of the vaccine?

According to the CDC, receiving the vaccine later than the 21-day window does not impact the overall effectiveness of the vaccine in preventing COVID-19 or lessening the likelihood of serious illness and hospitalization.

Will I get sick if I take it?

All participants will be required to wait 15 minutes following their vaccination to be monitored for adverse side effects and/or reactions to the vaccine. Those who chose to take the vaccine must consent to any and all possible side effects or adverse events that might occur following the vaccination, including aches, fevers, chills and diarrhea. Those who experience a fever of 100.4 F or higher, must stay home and monitor their symptoms.

If I have already had COVID-19 do I still need to get vaccinated?

Early evidence suggests natural immunity from COVID-19 may not last very long, so we recommend getting the vaccine even if you have already had the virus or are currently COVID positive. There is currently no evidence to suggest that the vaccine could be unsafe for people who have recovered from the coronavirus. In fact, some studies have shown that the milder the symptoms some experience results in a faster disappearance of antibody concentration. Much like the flu vaccine, the COVID vaccine does not guarantee that you won't get the virus if you've been vaccinated, but if you do contract COVID the symptoms are likely to be mild.

Will the flu vaccine protect me from COVID-19?

A flu vaccine will not protect you from getting COVID-19, but it can prevent you from getting influenza (flu) at the same time as COVID-19. This can keep you from having a more severe illness. While it’s not possible to say with certainty what will happen this winter, CDC believes it's likely that flu viruses and the virus that causes COVID-19 will both be spreading during this time. That means that getting a flu vaccine is more important than ever.

Do I need to wear a mask if I've been vaccinated?

Yes. We will continue to follow the protocols established by our local county health department in regard to face-covering mandates. Additionally, we will not be able to easily identify who has or has not been vaccinated. While experts learn more about the protection that COVID-19 vaccines provide under real-life conditions, it will be important for everyone to continue using all the tools available to us to help stop this pandemic, like covering your mouth and nose with a mask, washing hands often, and staying at least 6 feet away from others.

What is the cost?

The vaccine will be provided at no cost to all who need or want the vaccine, regardless of ability to pay, to ensure all have access.

COVID-19 Resources


Since the majority of infections result in mild-to-moderate flu-like symptoms, stay home and care for yourself as you would normally would for a cold or the flu.

Other steps to follow to help prevent the disease from spreading to people in your home and community include:

  • Separate yourself from other people and animals in your home
  • Call ahead before visiting your doctor
  • Wear a face mask
  • Cover your coughs and sneezes
  • Avoid sharing personal household items
  • Clean your hands often with soap and water and use alcohol-based hand sanitizer that contains at least 60% alcohol
  • Clean all "high-touch" surfaces every day
  • Monitor your symptoms

If you are experiencing persistent fever, significant shortness of breath or a worsening cough, contact your physician by phone. They will advise you on next steps and whether you need to be tested for COVID-19.

If you do not have a healthcare provider, please call 800.800.5123 to get connected to a provider.

COVID-19 Testing

Patients can access COVID-19 testing at all of our primary care locations. You can request testing through your primary care provider or the COVID-19 triage line at 573.519.4983.

Patients who report to Emergency Services or ambulatory clinics with COVID-19 symptoms will, if they meet CDC guidelines:

  • First be assessed by the provider
  • Then, if determined necessary, have a flu and/or strep swab based on symptoms
  • Then, if deemed appropriate, a respiratory panel
  • Upon a negative test result, the patient will be screened and tested for COVID-19 based on specific criteria set by CDC and the Missouri Department of Health and Senior Services

If a patient's symptoms are severe and warrant immediate hospitalization, they will be placed in isolation with a dedicated care team in a dedicated room.

If symptoms do not warrant hospitalization, patients will be sent home with instructions to self-isolate.

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Policies and Protocols

SoutheastHEALTH is committed to putting patient, family, volunteer, staff and community safety at the forefront of all we do. We are taking the Coronavirus (COVID-19) pandemic very seriously and are adopting a comprehensive approach to managing the situation as it develops. Masks/face coverings are REQUIRED at all SoutheastHEALTH locations.

Southeast Hospital

  • Visitor policy update
    • We are allowing TWO visitors at a time.
    • Until further notice, children under the age of 18 will not be allowed to visit.
    • Visiting hours are 8 a.m. to 8 p.m.
    • COVID patients: Visitors are limited to only those essential for a patient's physical or emotional well-being and care (e.g., care partner, parent).
    • ONE visitor per patient for pre-op/procedural areas (surgery, cath lab, GI).
    • Labor and Delivery- TWO visitors for the duration of the stay. Those two visitors must be the same two individuals during the course of mom’s stay. One support person can be with mom on a continual basis. The second support person can attend the labor and delivery and then visit during the recommended hours of 10 a.m. to 8 p.m.
  • Visitors and patients will be screened upon entry and at all outpatient clinics, Convenient Care and the Cancer Center.
  • We are limiting vendors. Only vendors essential to operations will be permitted.
  • We are ensuring all individuals who enter the hospital have access to hand sanitizers and CDC informational brochures at:
    • Main lobby entrance
    • Patient, visitor and employee entrances from parking garage to main lobby
    • Emergency Services entrance

Cancer Center

  • Valet services are still available.
  • Only patients with appointments at the Cancer Center will be permitted to enter the building.
  • One healthy adult may accompany the patient.
  • All Cancer Center patients and adults accompanying them will be screened prior to entering the building and will be asked to wear a mask.

Southeast Health Center of Stoddard County

  • We are allowing ONE visitor for the duration of the patient's stay.
  • Until further notice, children under the age of 18 will not be allowed to visit.
  • No PUIs will be allowed to have visitors.
  • No behavioral health patients will be allowed to have visitors.
  • Visiting hours are 8 a.m. to 8 p.m.

Ambulatory Clinics

  • An attendant will be stationed at the entrance of each SoutheastHEALTH clinic on the West Campus, Cancer Center, Broadway Campus and Doctors Park in Cape Girardeau, Southeast Primary Care and Southeast Convenient Care in Jackson.
    • Patients will be asked if they are experiencing symptoms of fever, cough, shortness of breath or sore throat.
    • If the patient answers "yes" to these questions, they will be taken to a designated waiting area, segregated from other patients.
    • Patients with family members will be allowed one individual to assist if necessary. That individual will follow the same screening protocol as the patient. All others who may accompany the patient will be asked to wait outside of the building.
    • Exams will be conducted in a designated exam room and clinical staff will don appropriate personal protective equipment (PPE) prior to entering the exam room.
  • Once the patient has been examined, medically advised and discharged, an attendant will escort them to the nearest exit if they are discharged to home.
  • The exam room will be decontaminated using "terminal cleaning" (deep cleaning) procedures.
  • Southeast Home Health and Hospice is screening all patients via phone.

As we have from the outset of this emerging medical situation, we are following protocols as set forth by CDC and the Missouri Department of Health and Senior Services. These precautionary measures are meant to help keep everyone in our community as safe as possible. We will share regular updates as we continue to monitor this rapidly evolving situation. We appreciate your cooperation. Any questions relative to our services and response to COVID-19 can be directed to SoutheastHEALTH's Public Relations team at 573.519.4908.


Symptoms Consistent With COVID-19

Symptoms may appear 2 to 14 days after exposure and include:

  • Fever
  • Cough
  • Shortness of breath
  • Sore throat
  • Diarrhea

Do you have suspected COVID-19 symptoms?

SoutheastHEALTH is here to help. We have opened a 24/7 provider/nurse triage line, 573.519.4983. If you are having symptoms that may lead to a COVID-19 diagnosis, call this line to speak with a provider about your symptoms and next steps for appropriate treatment.

Please remember that it is important to remain vigilant in recognizing any significant symptoms of COVID-19, particularly for those at heightened risk, including:

  • Individuals with preexisting health conditions such as heart disease, diabetes, lung disease
  • Individuals over the age of 60
  • Individuals with a weakened immune system