Visitor Guidelines and Protocols
SoutheastHEALTH is committed to ensuring safe care is provided to our patients, their families, and our community. We recognize the role loved ones play in the healing process and are committed to providing our patients with an environment that is both warm and supportive, as well as safely designed to prevent transmission of COVID-19.
Patients are encouraged to have remote/virtual visits via phone calls, FaceTime and other virtual methods. In cases where patients are unable to do so on their own, our care team will help facilitate virtual visits through a variety of virtual options.
Since the prevalence of COVID-19 cases has increased in our region, we have updated our Visitation Guidelines to maintain a safe environment for our patients and community.
- Visitation hours 8 a.m. – 8 p.m.
- Patients receiving care may have 2 visitors at a time including procedural areas, with the exception of the emergency department: One visitor per patient
- Visitors must be at least 12 years of age.
- Obstetrics/Pediatrics/NICU patients may have 2 designated visitors; must be the same visitors through the duration of the stay.
- Confirmed or suspected COVID-19 patients may have 2 designated visitors for one hour per day; must be the same visitors through the duration of stay. Visitors are limited to only those essential for a patient’s physical or emotional well-being and care, such as a care partner, parent.
- End-of-life patients may have 2 visitors at the bedside at a time; visitors may switch out throughout the day for as long as the clinical team deems it safe and feasible.
Visitors will NOT be permitted if:
- They have signs/symptoms of acute illness (fever, cough, difficulty breathing, sudden loss of taste/smell, sore throat, body aches, diarrhea, or vomiting).
- They have had recent contact (<14 days) with someone suspected or confirmed to have COVID-19, unless visiting a COVID-19 patient.
- They have tested positive for COVID-19 within the last 14 days.
- They are not willing to comply with the masking policy.
Expectations for Visitors
- Undergo symptom screening upon building (or department) entry.
- Wear a mask upon building entry and while inside the facility. To protect patients who are not yet vaccinated or are significantly immunocompromised, all patients, visitors and team members are required to wear masks while in health care settings. (Visitors meeting exceptions for COVID-19/Suspected COVID-19 patients must wear additional PPE – gowns, gloves, eye protection.)
- Remain in the patient’s room for the duration of the visit, with temporary exceptions to visit the cafeteria, chapel, restroom, etc., provided they return directly to the patient’s room.
- Notify the care team upon arrival to and from the unit.
- Leave the room during nasopharyngeal (NP) specimen collection or aerosol-generating procedures (open suctioning of airways, sputum induction, cardiopulmonary resuscitation, intubation and extubation, non-invasive ventilation, bronchoscopy, manual ventilation, nebulizer administration, and high flow Oxygen delivery)
- Perform hand hygiene at point of wellness screening and upon entry/exit of the patient’s room.
- Notify the clinical care team if signs or symptoms of illness develop during visit.
- Adhere to facility visiting hours.
- We are allowing ONE visitor for the duration of the patient's stay.
- Until further notice, children under the age of 18 will not be allowed to visit.
- No PUIs will be allowed to have visitors.
- No behavioral health patients will be allowed to have visitors.
- Visiting hours are 8 a.m. to 8 p.m.
- Valet services are still available.
- Only patients with appointments at the Cancer Center will be permitted to enter the building.
- One healthy adult may accompany the patient.
- All Cancer Center patients and adults accompanying them will be screened prior to entering the building and will be asked to wear a mask.
- An attendant will be stationed at the entrance of each SoutheastHEALTH clinic on the West Campus, Cancer Center, Broadway Campus and Doctors Park in Cape Girardeau, Southeast Primary Care and Southeast Convenient Care in Jackson.
- Patients will be asked if they are experiencing symptoms of fever, cough, shortness of breath or sore throat.
- If the patient answers "yes" to these questions, they will be taken to a designated waiting area, segregated from other patients.
- Patients with family members will be allowed one individual to assist if necessary. That individual will follow the same screening protocol as the patient. All others who may accompany the patient will be asked to wait outside of the building.
- Exams will be conducted in a designated exam room and clinical staff will don appropriate personal protective equipment (PPE) prior to entering the exam room.
- Once the patient has been examined, medically advised and discharged, an attendant will escort them to the nearest exit if they are discharged to home.
- The exam room will be decontaminated using "terminal cleaning" (deep cleaning) procedures.
- Southeast Home Health and Hospice is screening all patients via phone.
As we have from the outset of this emerging medical situation, we are following protocols as set forth by CDC and the Missouri Department of Health and Senior Services. These precautionary measures are meant to help keep everyone in our community as safe as possible. We will share regular updates as we continue to monitor this rapidly evolving situation. We appreciate your cooperation. Any questions relative to our services and response to COVID-19 can be directed to SoutheastHEALTH's Public Relations team at 573.519.4908.
SoutheastHEALTH is dedicated to providing a healthy environment for all people who enter its facilities. Our policy is to assure patient safety and to inform patients of undesirable effects from interruption of care, treatment, and services.
Consistent with our mission and our statement of values, SoutheastHEALTH is committed to making a healthy difference in people's lives by providing a tobacco free environment within our facilities and their grounds.