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Need a COVID Test? Call our COVID-19 Triage Line at 573.519.4983 or visit our COVID-19 Resource Center for a list of locations to schedule one.

Visitor Information

Visitor Guidelines and Protocols

SoutheastHEALTH is committed to ensuring safe care is provided to our patients, their families, and our community. We recognize the role loved ones play in the healing process and are committed to providing our patients with an environment that is both warm and supportive, as well as safely designed to prevent transmission of viruses and diseases. At this time masks are required in all SoutheastHEALTH facilities.

Southeast Hospital

Visitor Guidelines

  • Visiting hours are 8 a.m. – 8 p.m. After 8:00 p.m. visitors must check in with security for a visitor pass.
  • Southeast Hospital encourages visitors to support the health and well-being of the patient.
  • Visitors will be asked to leave the unit if they do not comply with the standards.
  • Patients receiving care may have 2 visitors at a time. Visitors are expected to remain in the patient’s room for the duration of the visit, with exceptions to visit the cafeteria, chapel, restroom, etc., provided they return directly to the patient’s room.
  • Patients in procedural areas may have 2 visitors at a time. If there are more than 2 visitors, they should wait their turn in the waiting area on their patient’s home unit.
  • Visitors under the age of 12 must be accompanied by an adult at all times.
  • Visitors of patients who are in Isolation must follow isolation guidelines.
  • We reserve the right to restrict visiting privileges if visitor is uncooperative with unit guidelines.
  • Under certain circumstances, visitors may be restricted at the discretion of the nurse or provider if visitation would interfere with the care of the patient and/or the care of other patients. Visitors will be encouraged to not bring any personal belongings. The hospital is not responsible for any visitor belongings.

Visitors will NOT be permitted if:

  • Visitors should be free of communicable diseases (or recent exposure to a communicable disease) and without fever or visible signs of illness. Masking could be mandated for all visitors in the instance of a pandemic or infectious disease outbreak.
  • They have signs/symptoms of acute illness (fever, cough, difficulty breathing, sudden loss of taste/smell, sore throat, body aches, diarrhea, or vomiting).

Expectations for Visitors

  • Undergo symptom screening upon building (or department) entry.
  • Wear a mask upon building entry and while inside the facility. To protect patients who are not yet vaccinated or are significantly immunocompromised, all patients, visitors and team members are required to wear masks while in health care settings.
  • Remain in the patient’s room for the duration of the visit, with temporary exceptions to visit the cafeteria, chapel, restroom, etc., provided they return directly to the patient’s room.
  • Notify the care team upon arrival to and from the unit.
  • Leave the room during nasopharyngeal (NP) specimen collection or aerosol-generating procedures (open suctioning of airways, sputum induction, cardiopulmonary resuscitation, intubation and extubation, non-invasive ventilation, bronchoscopy, manual ventilation, nebulizer administration, and high flow Oxygen delivery)
  • Perform hand hygiene at point of wellness screening and upon entry/exit of the patient’s room.
  • Notify the clinical care team if signs or symptoms of illness develop during visit.
  • Adhere to facility visiting hours.

Southeast Health Center of Stoddard County

  • Patients receiving care may have 2 visitors at a time.
  • Visitors under the age of 12 must be accompanied by an adult at all times.
  • No PUIs will be allowed to have visitors.
  • No behavioral health patients will be allowed to have visitors.
  • Visiting hours are 8 a.m. to 8 p.m.

Cancer Center

Cancer Center

  • Valet services are still available.
  • Only patients with appointments at the Cancer Center will be permitted to enter the building.
  • One healthy adult may accompany the patient.
  • All Cancer Center patients and adults accompanying them will be screened prior to entering the building and will be asked to wear a mask.

Ambulatory Clinics

  • An attendant will be stationed at the entrance of each SoutheastHEALTH clinic on the West Campus, Cancer Center, Broadway Campus and Doctors Park in Cape Girardeau, Southeast Primary Care and Southeast Convenient Care in Jackson.
    • Patients will be asked if they are experiencing symptoms of fever, cough, shortness of breath or sore throat.
    • If the patient answers "yes" to these questions, they will be taken to a designated waiting area, segregated from other patients.
    • Patients with family members will be allowed one individual to assist if necessary. That individual will follow the same screening protocol as the patient. All others who may accompany the patient will be asked to wait outside of the building.
    • Exams will be conducted in a designated exam room and clinical staff will don appropriate personal protective equipment (PPE) prior to entering the exam room.
  • Once the patient has been examined, medically advised and discharged, an attendant will escort them to the nearest exit if they are discharged to home.
  • The exam room will be decontaminated using "terminal cleaning" (deep cleaning) procedures.
  • Southeast Home Health and Hospice is screening all patients via phone.

We tightly follow protocols as set forth by the CDC, the United States Department of Health and Human Services, and the Missouri Department of Health and Senior Services. Any precautionary measures or visitation policy changes are meant to help keep everyone in our community as safe as possible. Any questions relative to preventive safety measures can be directed to SoutheastHEALTH's Public Relations team at 573.519.4908.

Tobacco Policy

SoutheastHEALTH is dedicated to providing a healthy environment for all people who enter its facilities. Our policy is to assure patient safety and to inform patients of undesirable effects from interruption of care, treatment, and services.

Consistent with our mission and our statement of values, SoutheastHEALTH is committed to making a healthy difference in people's lives by providing a tobacco free environment within our facilities and their grounds.